Monitoring & Listening


For us to deliver exceptional results via your social media channels, it is important for us to know what others are saying about your company and its brands. To do this, we have access to advanced social listening tools that enable us to:

  • Detect brand sentiment over time to benchmark goals
  • Discover emerging trends, content and audience preferences
  • Identify and track influencers
  • Uncover targeted insights with breakdowns and advanced data filtering.

We can also explore opportunities to utilise chatbots to offer scalability to your social customer service.